FAQ

We cater to billiards enthusiasts of all levels – from passionate beginners to professional players. Our customers value precision-crafted equipment, whether they’re building their first cue collection or upgrading their tournament gear.

We specialize in high-performance billiards equipment with tournament-grade quality. Our products range from carbon fiber shafts and custom pool cues to professional instructional materials and premium storage cases. Every item is personally inspected by our team of billiards enthusiasts before shipping.

Our warehouse is located at 4640 Freshour Circle, San Antonio, US 78205. We ship worldwide (excluding select Asian and remote regions).

The numbers represent how many butts and shafts the case can hold. For example:

• 1×1 Cases: Holds 1 complete cue (1 butt + 1 shaft)
• 2×4 Cases: Holds 2 complete cues with up to 4 additional shafts

Consider how many cues you own and whether you need extra shaft storage.

Yes! Every carbon fiber shaft is inspected for perfect straightness and meets professional tournament standards. They’re favored by players who demand consistent performance.

Absolutely! We recommend combining a quality cue with our instructional DVDs or books. Pro tip: Order over $50 to qualify for free shipping on your starter set.

We provide two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

All orders are processed within 1-2 business days.

Yes! We serve players worldwide except select Asian and remote regions. Our global logistics network ensures your gear arrives tournament-ready, whether you’re in Europe or South America.

We package with billiards enthusiast-level care:

• Reinforced boxes for cues/cases
• Anti-tarnish wrapping for metal components
• Climate-controlled storage for wood products
• Waterproofing for all shipments

Yes! You’ll receive real-time tracking updates via email from the moment your order leaves our San Antonio facility.

We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.

Contact us immediately with photos of the damage. We’ll either replace the item or refund your purchase – your choice. Our team personally inspects every shipment before it leaves our warehouse to minimize such occurrences.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Definitely! Combine multiple items to reach the $50 threshold for free EMS shipping. For example, pair a Bull Carbon shaft ($95.99 flash sale) with instructional DVDs to qualify while building your ultimate billiards toolkit.

Our team is available at [email protected]. We typically respond within 24 hours to all delivery concerns and product questions.

Absolutely! As fellow billiards enthusiasts, we’re happy to advise on building your perfect cue setup – whether you need a break cue recommendation or help selecting joint protectors.